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HP 1 year Notebook Tracking and Recovery Service ULE Compatibility: View complete compatibility list. This service provides Computer Theft Recovery, Data Protection and Secure IT Asset Management. The product is centrally managed by your IT department, and designed for customers with remote and mobile users. In the area of computer theft, the product deters theft, minimises computer drift and recovers stolen computers.
If your computer is stolen, the Recovery Team works with law enforcement to track and recover it.
It can also be used for lifecycle management to ensure that computers are left clean and free of sensitive data at the end of their life or lease. As well as collecting location data, the Computrace Agent also collects user, hardware and software information to help you track and manage your remote assets. You can also set up a Data Delete request so that sensitive data on a stolen or missing computer is deleted the next time the computer calls in to the Monitoring Centre.
These modules or reports allow IT to better enable their organisation in the area of IT Asset Management. Click here to find out.
The Computrace Agent is extremely difficult to remove. The persistent and self-healing portion of the software is difficult to remove because it is stealthy. The software is normally removed only by an authorised user with the correct password.
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The self-healing feature will repair the service installation in newly formatted and installed operating systems as well as freshly imaged systems. There are two levels of persistence for the Computrace agent. The highest level of persistence occurs when the persistent module is embedded into the firmware of the computer.
In this solution, there is no additional hardware or software configuration needed for the agent to be persistent. The Computrace Agent is very difficult to detect. The Computrace software runs as a non-descript service, and is not listed as an application. As well, the product does not show up on the programs menu listing or as a system tray icon. Computrace agent communications require very little bandwidth and should have a negligible effect on your network traffic.
A typical agent call requires less than KB of bandwidth. The Computrace agent is installed via a standard MSI and can be deployed using traditional software deployment tools or via imaging. The call frequency is typically set to once daily and is automatically reset to call every 15 minutes after a computer has been reported stolen or lost. The goal is as close to zero-configuration as possible. In some configurations, older versions of the Computrace agent require the user to permit Internet access the first time it attempted to contact the Monitoring Center.
Newer versions of our agent enhance the zero-configuration paradigm so that this first connection permission is not required. Computrace will work over a dial-up connection or with any Internet connection e.
If your computer goes missing, you can set up a Data Delete request so that sensitive data on the computer is deleted the next time the computer calls in to the Monitoring Center. In order to use the Data Delete service, customers first sign a Pre-Authorization agreement. Customers who wish to use the data delete service must nominate a member of their own staff and complete a signed document to authorize control of this feature.
The data is not recoverable. The Data Delete operation uses an algorithm that far exceeds the recommendations documented by the United States National Institute of Standards and Technology. For further details, see NIST Special Publication Guidelines for Media Sanitization: Recommendations of the National Institute of Standards and Technology, referenced here.
The "NIST " document provides the specifications for wiping disk storage to guarantee that all data previously contained on that magnetic media is permanently erased. When most computers delete a file, the computer does not actually remove the contents of the file but rather simply unlinks the file from the file directory system, leaving the contents of the file in the disk sectors. This data will remain there until the operating system re-uses the same sectors when writing new data.
Until the old data is overwritten which may take months or even longer it can be recovered by programs that read disk sectors directly, such as forensic software. In addition, even if a sector is overwritten, the phenomenon of data remanence the residual physical representation of data that has been in some way erased can make deleted data forensically recoverable. In order to be sure that a file has been deleted properly, it is necessary to overwrite the data sectors of that file.
This specification requires that every single location on a magnetic media device is written to three individual times, first by writing a fixed value 0x00 once, then its complement value 0xff once, and finally random values once.
The used Data Delete algorithm exceeds this standard by overwriting the data 7 times rather than 3 and by performing additional operations. There are no software-only solutions that adhere to this standard, as it requires physical destruction of the media by disintegrating, incinerating, pulverizing, shredding or melting the disk drive. The Data Delete service and the Computrace Agent is currently offered on the bit how to profit trading binary options of WindowsXP, Windows Server and all 32 and 64 bit editions of Windows Vista, and on Mac OSX It is not supported on Windows ME, 98 or Furthermore, the computer must be running Computrace Agent how to hack pet society or above.
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The Data Delete process creates an audit log verifying which files have been deleted. This audit log will be uploaded to the Monitoring Server and will be available within the Make money selling fake watches Center. A number of checks and balances have been put in place to ensure only those personnel whom the Corporation authorizes are entitled to request the Data Delete service.
Finally, the Data Delete administrator's email address must not have been changed in the preceding 72 japanese operating lease with call option definition. This last restriction applies only to accounts using emailed authorization codes.
To sum up, the following safeguards are in place to prevent unauthorized Data Delete requests being performed:. If all the above conditions are satisfied, Data Delete will be set to run for that computer on the next Computrace Agent call.
In addition to these safeguards, an email is sent to the signing officers on the Pre-Authorisation agreement when a Data Delete is requested, launched and completed. Currently no, but the reality is that the vast majority of stolen computers find their way back onto the Internet fairly quickly, so Data Delete can usually be activated.
In such a scenario, the user will know all the passwords and will not need to reinstall the operating system. When an operating system is reinstalled, on the other hand, the sensitive data has not been fully removed and there are many widely available tools that can be used binary trading companies recover the data. Data Delete will remove the data to Department of Defence and NATO specifications, ensuring the data can not be recovered.
Also, performing a Data Delete on a stolen computer also provides the customer with an audit of what files have been deleted. This verification is very important in terms of regulatory compliance. To many organisations, protecting the sensitive stock market listings aztec on the computer is more important than recovering the actual computer. Data Delete will provide this data level protection even after a common thief reinstalls an operating system.
The time it takes to perform a Data Delete varies according to the amount of data to be deleted and the speed of the computer. Typically, a Data Delete can take anywhere from 2 minutes to 10 hours. If a computer is rebooted during this time, the Data Delete process will continue where it left off. If Data Delete has been scheduled on a stolen computer, but has not yet been forex currency pairs using vantagepoint trading, you can cancel the Data Delete process from the Customer Center.
Encryption is a good start, but it does not address all aspects of data protection. In this scenario, encryption offers little protection as the employee will have access to the encryption keys and hence the data. HP Tracking and Recovery service, on the other hand, provides the customer with an audit log of best forex brokers in new zealand which sensitive data has been deleted.
This allows customers to verify that the sensitive data has been removed from the stolen laptop which is very important for regulatory compliance. Will I have to worry about compatibility? Computers that have the Computrace agent embedded in the firmware should have no compatibility issues with encryption products. Locks and cables are somewhat effective as a visible deterrent to external theft, but in practice, cables can very easily be ripped out of a secured laptop with a good, strong tug — with no tools necessary.
Further, cables act as no deterrent whatsoever to the majority of laptop theft, which is committed by internal employees, who possess keys to the cable locks. As well, locks and cables do not offer protection for remote and mobile users as the lock will not be in use when the user is travelling, for example. Asset tags have proven to be an ineffective theft deterrent: RFID requires that the assets RFID tag be within close proximity to an RFID reader. These readers are expensive and require significant resources to implement.
Also, once a laptop is removed from close proximity to a reader it can not be tracked. If the Computrace agent is unable to connect to the Monitoring Center during its regularly scheduled time, it will attempt to call every 15 minutes until successful. The Monitoring Center can only be accessed via client-initiated Computrace agent communications.
Access requires two-way authentication ensuring only valid Computrace agents can access the server. All agent communications are encrypted with RC4 bit encryption. Access to this data via the Customer Centre requires user authentication on a secure login page requiring input value change jquery event username and password.
Authorzsation is handled via user profile setup. Admin users have the ability to restrict power and guest users to groups of Electronic Serial Numbers ESNs.
The Computrace agent has the ability to gather the following four categories of information, which are primarily data points to allow us to recover lost or stolen computers and to provide asset management of your computers:.
Country select page for javascript disabled browsers Location-Language menu South Africa-English. Enter search criteria here. Content starts here HP 1 year Notebook Tracking and Recovery Service ULE Compatibility: The Computrace agent must be installed for the service to work — the agent is installed via a standard MSI and can be deployed using traditional software deployment tools or via imaging.
The client software is small, stealthy and hidden on the computer. Your computer reports location, user, hardware and software information to the confidential, secure Monitoring Centre every day it connects to the Internet. If your computer is stolen, the full-service Recovery Team works with local law enforcement agencies to track and recover it. There is a Data Delete function that can be performed on your stolen computer to keep sensitive data from falling into the wrong hands.
For further details, see the Data Delete section below. The Computrace agent has a very small footprint, requiring less than KB of disk space. An authorized Data Delete Administrator, logs into the Customer Center and selects the computer for deletion.
When that computer next connects to the Internet, the Data Delete operation will be launched. When the Data Delete completes, a logfile, containing a list of deleted files and directories, is uploaded to the Customer Center.
An authorised Data Delete Administrator logs into the Customer Center, notes that the Data Delete is complete and views the logfile to confirm the deletion. The Data Delete service is currently offered with 3 levels of Data Delete: Full Data Delete Excluding the Operating System OS — all files excluding the OS removed from the hard drive — the computer will remain operational after the Data Delete process. Full Data Delete With Operating System OS — all non-OS files and some of the OS files removed from the hard drive.
All user files including programs and data will be wiped and enough of the OS files to stop the computer from booting but some OS files will remain. The computer will not be operational when the Data Delete process completes. In the case of a full deletion with OS, the Data Delete is a 2 phase operation — first all files except the OS are deleted, a logfile is uploaded listing all the files deleted and then the OS deletion is launched.
As the Computrace Agent will not be able to call once the OS deletion is in progress, the Data Delete is set to Complete after the non-OS deletion is complete. Data Delete will only run on local hard drives. Data Delete will delete multiple partitions depending on which level of Data Delete is selected. To sum up, the following safeguards are in place to prevent unauthorized Data Delete requests being performed: A Pre-Authorization agreement must have been completed in full and signed, with originals sent to the team for the Data Delete request screen to be visible in the Customer Center.
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The logged in Customer Center user must have been identified as an Authorized Data Delete administrator in the Pre-Authorization agreement. The logged in Customer Center user must have Administrator-level access to the Customer Center.
Both tokens and authorization codes are linked to a specific Customer Center user and are not interchangeable between different users in an account or between different accounts. The password entered by the Customer Center user on the Data Delete Request screen must match the password for the current logged in Customer Center user.
The process is as follows: Contact Absolute to get an Evaluation account setup — you will then be provided with an administrator level login to the Customer Center and access to the Computrace agent. Install the agent on the computer where you wish to evaluate Data Delete. The pre-authorisation agreement will be entered into our internal system and an evaluation token will be assigned temporarily to your account — Absolute will contact you and set a time for the evaluation.
In a real non-evaluation situation, you will have the token and NOT Absolute. Agent makes a call and Data Delete is launched — the status can be viewed from the Customer Center - when complete a logfile is uploaded to the Customer Center and can be viewed.
HP Tracking and Recovery service is fully compatible with all file-level encryption products. The Computrace agent has the ability to gather the following four categories of information, which are primarily data points to allow us to recover lost or stolen computers and to provide asset management of your computers: Electronic Serial Number ESNuser name, computer name, e-mail address.
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